Student Services

Jump to:


Students seeking accommodations should contact the office directly to identify the format that will best serve their needs.  Accessibility will continue to build upon or already established virtual services which include student programming and also plan to develop our Welcome Back Week and Disability Awareness Week events in a way so that students and campus colleagues may participate both in person and virtually.

See also:



The bookstores in the Student Union and Polsky will reopen Aug. 3. Both locations will follow CDC guidelines for social distancing to keep customers and employees safe, including a limit on the number of customers permitted in the store at one time. 

The bookstores request that all textbook orders be placed through the website and shipped directly to you.  Bookstore personnel are committed to processing orders in the store and shipping to everyone within 24 hours. 

How do you find the books you need? Please follow the link in My Akron from your course schedule, “view my textbooks”. This link will give you the quickest access to the books required for your courses. 


Mental health support services continue virtually and offer select in-person options.

Psychologists and interns will be in offices on staggered time schedules to offer telepsychology clinical services. Services include individual counseling, online structured group counseling, consultation, outreach.

Any in-person meetings will follow social distancing rules and PPE use, and by appointment only.

Students contact for counseling services by calling the office number 330 972 7082. Students may leave a voicemail message and the office administrator will call them back shortly. If a student is seeking counseling services especially for the first time, they will follow instructions to leave their name, phone number and student ID number. 


Help a Zip

A great resource is the Help-A-Zip Referral Form. This quick online form allows you to categorize your questions or concerns as Academic, Personal/Social, Tuition/Fees, Emergency Assistance, or ZipsTech.

A member of the ZipAssist team will work alongside you to provide resources and guidance. The staff is available in Simmons Hall, Room 120, by appointment and can be arranged by calling 330-972-7272 or emailing


Parking permits

University parking permits will now be electronic, rather than physical hangtags. Students will request their e-permits online, and will provide information about their vehicle(s) as part of the application process. This will eliminate the need for in-person office visits to pick up a permit. The e-permit application will be live by late August, and an announcement that it is accepting applications will be made at that time. The campus community is encouraged to visit Parking Services online for up-to-date information. 


What if I need a transcript? 

Through the Student Center in My Akron, students have 24/7 access to an unofficial transcript. Students can request an official transcript via Parchment Exchange. Beginning the week of July 6, in-person Rapid Requests for official transcripts will resume in Simmons Hall – appointments are preferred and can be arranged by calling 330-972-8300. For more information, please visit the Office of the University Registrar online.

We encourage the campus community to regularly visit the Return to Campus website for updated information. Announcements related to the Return to Campus will continue to be shared on official University social media channels and through the UA Mobile App.


How can I pay my tuition bill? 

Students who have questions about their bill, need to make a payment, or wish to arrange a payment plan are encouraged to contact Student Accounts by emailing Check or cash payments can to be made through the secured dropbox in the Simmons Hall entrance. Beginning in July, families who wish to meet with a staff member can do so by arranging an appointment through 330-972-5100. More information can be found at online at the Office of Student Accounts.

See also:


The Military Services Center is open 8 a.m. to 4:30 p.m. in Room 305 of Simmons Hall. Students and families are asked to arrange an appointment by contacting 330-972-7838 or

Zip Cards

What if I need a Zip Card? 

If you need a replacement card for immediate use, you are encouraged to email  500 Internal Server Error

Internal Server Error

The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

Zip Card website for more information.